FAQ Page

Shipping Information

We use the United States Postal Service. Typically we use priority mail. For large heavy orders, we will typically send USPS ground. 

Likely not, but you are always free to reach out to us and ask anyway.

Lost

If the USPS loses your package, we will replace it for you.

Stolen

However, if tracking says delivered we can’t be responsible for lost packages or packages that may have been stolen off your porch. 

Delayed

We deal with this on a case by case. Our plants are usually shipped with enough moisture to last a week or so. Size of order and weather conditions can also come into play. 

 

If your order is delayed, make sure you check their moisture levels as quickly as possible. If they are dry, let them soak in some water for a bit and let them get rehydrated.

So for most of our orders, we use a 12″ x 4″ x 4″ box. Depending on order size, we sometimes use 12″ x 2″ x 2″ boxes. 

Within the box, your plant’s roots are rolled in wet paper towels and placed in a small sack. 

Then, packing paper is added to the box to keep the plants from bouncing around during transit. 

Payment Information

We accept all major credit cards, debit cards, bank wires, PayPal, CashApp, and Venmo].

Yes, your payment information is secure. We use SSL encryption to protect your data.

Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
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